Service Agreements

I. Opening Information.

1. Any negotiations on price shall be subject to the Terms and Conditions of our Price Match Guarantee.
   • Exception: If you need us to take a look at a single aspect of a story, we can reduce the price accordingly without referencing that policy.
2. You will be required to furnish personal or business-related information to us for the purposes of completing the project.
   • We may also ask you for optional material that can help us conduct business. You may decide if you wish to provide it without penalty.
   • These requirements may be adjusted in order to comply with the laws of the United States and other countries.
3. You retain all rights to the project in question, but you will not hold us liable for any similar content that may be produced in the future.
   • Example: The world of Maereath is protected by copyright law, but fantasy stories about a wizard are fair game.

II. Payments.

Section 1 – Line, Developmental, and All-In-One Editing.

1. If you wish to book our Line, Developmental, Or All-In-One Editing Services for a story that is over 25,000 words, you may choose from the following payment intervals:
   • A 50% down payment with the remainder due at 50% completion of the project. This allows for deliveries of half of the edited chapters.
   • A 33% down payment, 33% due at 33% completion, and 34% due at 66% completion of the project. This allows for delivery of one-third of the edited chapters.
   • A variation of the previous two payment structures that is established by mutual consent, but the down payment may be no less than 33%.
2. If you wish to book these services for a story that is under 25,000 words, you will be required to pay 100% of the fee before work begins.
3. If a payment interval is applied under Section 1, 33% of the overall project fee shall be a non-refundable deposit, which shall be deducted from the overall charge or set as a minimum payment if it’s on the same invoice.
4. If you buy a bulk order for one project or more, no deposit shall be required because you will need to pay 100% of the fee, and there shall be no refunds either.

Section 2 – Ghostwriting.

1. If you wish to book our ghostwriting service, you may choose from the following payment intervals:
   • A 25% down payment, 25% due at 25% completion, 25% at 50% completion, and 25% upon 75% completion.
   • Some other payment structure established by mutual consent.
2. 25% of the overall project fee shall be a non-refundable deposit, which shall be deducted from your overall charge unless it is put on the same invoice.

Section 3 – All Other Services.

1. If you wish to book any of our other editing or consulting services with a fixed and/or per-word price, you shall be required to pay 100% of the fee before work begins.
   • Examples include: Beta Reading, E-Book Formatting, and The Query/Blurb/Synopsis.
2. If a service is billed on a per hour basis, you may pre-pay for a certain number of hours before work begins or pay the fee upon delivery.
   • If you choose to pre-pay and don’t use all of your time, it can be added to the next project.
3. If a service is billed as a monthly or one-time fee, you will be required to pay the fee on the same date every month or before work begins.
   • Exception: If you book a monthly service on the 29th, 30th, or 31st day of the month, you will be charged on the last day of any month after that.

Section 4 – Invoicing & Payment Processing.

1. All of our transactions are processed through Bitpay, PayPal, or Square Invoices.
2. All transactions shall be denominated in U.S. Dollars, so you assume all risk associated with the exchange of currencies.
3. We shall strive to provide the appropriate invoices for our work in a timely manner.
4. In order to ensure speed and proper record-keeping, you shall strive to pay any and all fees as soon as possible.

Section 5 – International Orders and Taxes.

1. Our services are primarily catered to customers in the United States of America, Canada, the United Kingdom, Australia, New Zealand, and the European Union.
2. If you live outside of these areas, additional taxes may be imposed that could require us to raise our rates to compensate for them.
3. By using our services, you agree to pay for any increases that may be imposed.

III. The Editing Process.

1. When a project is delivered to us, we shall do all that we can to complete it as ordered.
2. In the event that a technical problem pops up, we shall make every effort to inform you.
   • If the problem arose during the transmission of your content, it shall be your responsibility to provide an appropriate replacement.
   • If the problem arose during the editing process, we shall inform you and use appropriate backup files to continue the process.
3. We make no guarantee that we will catch every error or problem, but we will do our best in accordance with the law.

IV. Delivery Of Items.

1. After the payment for an invoice is received, we shall strive to deliver the associated items in a timely manner via email.
2. In most cases, a delivery shall come with a brief assessment of the state of the project up to that point. The necessity of such a report may be determined at our discretion.
3. After you receive a delivery, you shall have the ability to ask any appropriate questions via email until you’re satisfied.
   • We won’t edit the book for you, but we will be able to help you with all sorts of questions for the life of the project.
4. We offer no refunds for the services that we provide once the service is concluded.
   • For issues that may arise during the service, see the Suspension and Termination section below.

V. The Showcase.

1. When a project is completed, we may ask you if we can add it to our editing showcase. If you consent for us to do so, that means that you shall provide and/or give us permission to use the following items:
   • Your book cover.
   • A synopsis.
   • A statement from you about the editing process.
   • Pictures of the editing process, such as the corrections that were made.

VI. Suspension and Termination.

1. If you wish to terminate work on a project while it is underway, we operate under a “For Services Rendered” principle at a payment interval that is after the non-refundable deposits mentioned in Article II.
   1. This provision shall only apply to Ghostwriting, All-In-One, Line, or Developmental Edits.
   2. Example: If we agree to a 33%/33%/34% payment interval for All-In-One Editing and you stop at 10% of the project, you will receive nothing for the remainder of that first payment, as it would conflict with the deposit.
   3. Example #2: If you’d like to stop at the 66% threshold in the above example, you may do so without penalty.
   4. Example #3: If you have a bulk order or are required to pay 100% of the fee before work begins, you cannot stop.
2. All other services shall be provided technical support in the place of a refund.
3. Tips and other optional payments shall not apply to any discussions about the transaction. They are ours to keep.
4. If the project has to be suspended for a brief period of time, it can be done without penalty as this agreement will still be active.
   • This provision applies to emergency circumstances like a change in your financial situation. If you can’t afford it now and need a payment plan, we’ll work something out.
5. If a freak accident, natural disaster, computer crash or some other unfortunate event makes it impossible to complete the project in a reasonable amount of time, it may be terminated without any penalty other than a refund.

VII. Amendment, Severability, and Disputes.

1. We may amend these terms at any time.
   • If you are a current client, we shall try to obtain your consent to apply the changes to your project.
2. If a portion of these terms is deemed to be invalid, illegal, or unenforceable, the rest of the terms will remain in force.
3. All disputes shall be judged on an individual basis in accordance with the laws of the State of Michigan and the United States of America.

Takes Effect On 10/5/2023 at 2:00 AM Eastern.

I. Opening Information.

1. Any negotiations on price shall be done at our discretion.
2. You will be required to furnish personal or business-related information to us for the purposes of completing the project.
   • We may also ask you for optional material that can help us conduct business. You may decide if you wish to provide it without penalty.
   • These requirements may be adjusted in order to comply with the laws of the United States and other countries.
3. All custom themes and mods are licensed out to you under WordPress’ GPLv2 or later license.
   • We get the credit for all changes, but you can modify the themes as you wish and utilize all other rights under that license.

II. Payments.

Section 1 – The Service.

1. If you want us to create a fully customized theme, you will be required to pay 50% of the fee before work begins and 50% at a designated halfway point of the project.
2. If you want basic modifications, you will be required to pay 100% of the fee before work begins.
3. If you want an extension of technical support, you will be required to pay 100% of the yearly fee before you can receive support.

Section 2 – Invoicing & Payment Processing.

1. All of our transactions are processed through Bitpay, PayPal, or Square Invoices.
2. All transactions shall be denominated in U.S. Dollars, so you assume all risk associated with the exchange of currencies.
3. We shall strive to provide the appropriate invoices for our work in a timely manner.
4. In order to comply with U.S. state sales tax requirements, we will list all charges in an orderly fashion.
5. In order to ensure speed and proper record-keeping, you shall strive to pay any and all fees as soon as possible.

III. The Process And Delivery.

1. Once the payment from an invoice is received, work will begin as soon as possible.
2. If a technical issue pops up, we shall make every effort to inform you.
3. We make no guarantee that your theme will be 100% bug free, but we will do our best in accordance with the law.
4. We offer no refunds for this service.
5. Once a theme or mod is delivered to you, the project shall be considered completed.

IV. Technical Support.

1.  If you ordered a full theme, your included technical support period will start on the date that the completed project is sent to you.
2. This part of the service will be conducted over email, and you shall receive a clear date for when it ends when the theme is delivered to you.
3. If you order an extension, the new time period of support shall be listed on the invoice itself.

V. The Showcase.

1. Since WordPress projects are licensed to you under the GPLv2 or later license, we may add it to our showcase at our discretion.
2. If you’d like, you may provide us with a statement of how you felt about our service, but that’s up to you.
3. You automatically grant us the right to take screenshots of your site, the theme, and any other details that are relevant to the project for display.

VI. Suspension and Termination.

1. In the event of a failure on your part to pay the associated fees in a reasonable amount of time, we may elect to cease working on it and suspend the project.
   • If a project is suspended, you can restart it by paying off the invoice within a reasonable amount of time.
2. If you fail to pay the next payment or the balance of a suspended project within a reasonable amount of time, we may elect to terminate the project.
   • We consider a reasonable period to be 90-120 days.
3. If a freak accident, natural disaster, computer crash or some other unfortunate event makes it impossible to complete the project in a reasonable amount of time, it may be terminated without any penalty other than a refund.

VII. Amendment, Severability, and Disputes.

1. We may amend these terms at any time.
   • If you are a current client, we shall try to obtain your consent to apply the changes to your project.
2. If a portion of these terms is deemed to be invalid, illegal, or unenforceable, the rest of the terms will remain in force.
3. All disputes shall be judged on an individual basis in accordance with the laws of the State of Michigan and the United States of America.

Takes Effect On 4/5/2024 At 5:35 PM.

I. Opening Information.

1. Any negotiations on price shall be done at our discretion.
2. You will be required to furnish personal or business-related information to us for the purposes of completing the project.
   • We may also ask you for optional material that can help us conduct business. You may decide if you wish to provide it without penalty.
   • These requirements may be adjusted in order to comply with the laws of the United States and other countries.
3. The copyright for the artwork shall belong to us.
4. You will be required to declare yourself as a non-commercial or commercial client for the purposes of this service.
   • If you are a non-commercial client, we shall grant you a license to use the art for personal purposes.
     • Ex. A banner or profile picture on a social media page that is not associated with commercial activities.
   • If you are a commercial client, we shall grant you a license to use the art for specific purposes where you can directly make money off of it in exchange for an additional listed fee on the invoice.
     • Examples: Youtube videos, Twitch streams, etc.
     • Exceptions: Directly selling the art itself or putting it on merchandise.
     • This license includes any reasonable implied activities, such as putting the art in a thumbnail or promoting the video on social media.
     • We reserve the right to determine what is eligible for a commercial license and what is not.
   • We shall automatically default to the assumption that you are a non-commercial client unless it is declared otherwise on the invoice.

II. Payments.

Section 1 – The Service.

1. You shall be required to pay 50% of the fee after a rough sketch is delivered to you.
2. The remainder shall be paid before delivery of the final image.

Section 2 – Invoicing & Payment Processing.

1. All of our transactions are processed through Bitpay, PayPal, or Square Invoices.
2. All transactions shall be denominated in U.S. Dollars, so you assume all risk associated with the exchange of currencies.
3. We shall strive to provide the appropriate invoices for our work in a timely manner.
4. In order to comply with U.S. state sales tax requirements, we will list all charges in an orderly fashion.
5. In order to ensure speed and proper record-keeping, you shall strive to pay any and all fees as soon as possible.

III. The Process And Delivery.

1. Once the first payment from an invoice is received, work will begin as soon as possible.
2. If a technical issue pops up, we shall make every effort to inform you.
3. We make no guarantee that your commission will be 100% error-free, but we will do our best in accordance with the law.
4. We offer no refunds for this service.
5. Once the final piece of art is delivered to you, the project shall be considered completed.

IV. The Art Gallery.

1. Whether you are a non-commercial or commercial client, we may post your project in our art gallery and/or use it for advertising purposes at our discretion.
2. If you’d like, you may provide us with a statement of how you felt about our service, but that’s up to you.

VI. Suspension and Termination.

1. In the event of a failure on your part to pay the associated fees in a reasonable amount of time, we may elect to cease working on it and suspend the project.
   • If a project is suspended, you can restart it by paying off the invoice within a reasonable amount of time.
2. If you fail to pay the next payment or the balance of a suspended project within a reasonable amount of time, we may elect to terminate the project.
   • We consider a reasonable period to be 90-120 days.
3. If a freak accident, natural disaster, computer crash or some other unfortunate event makes it impossible to complete the project in a reasonable amount of time, it may be terminated without any penalty other than a refund.

VII. Amendment, Severability, and Disputes.

1. We may amend these terms at any time.
   • If you are a current client, we shall try to obtain your consent to apply the changes to your project.
2. If a portion of these terms is deemed to be invalid, illegal, or unenforceable, the rest of the terms will remain in force.
3. All disputes shall be judged on an individual basis in accordance with the laws of the State of Michigan and the United States of America.

Takes Effect On 7/26/2023.